Chatters CRM - Terms and Conditions

1. Introduction

Welcome to Chatters CRM. By registering for an account or using our services, you agree to comply with and be bound by the following terms and conditions ("Terms"). These Terms govern your use of Chatters, a software as a service (SaaS) platform designed for managing models and related business activities.

2. Definitions

  • "Service" refers to the Chatters CRM platform, including all features, functionalities, applications, and software provided by us.
  • "User" refers to any individual or entity registering for and/or using the Service.
  • "Account" refers to the personalized account created by the User to access and use the Service.
  • "Models" refers to individuals managed through the Service, including all related data.

3. Account Registration

  • Eligibility: You must be at least 18 years old and legally capable of entering into a binding agreement under French law to register for and use the Service.
  • Account Information: You agree to provide accurate and complete information during registration and to update your information to keep it accurate and complete. You are responsible for maintaining the confidentiality of your account credentials.
  • Account Security: You are solely responsible for all activities that occur under your account. Notify us immediately of any unauthorized use of your account or any other security breach.

4. Use of the Service

  • Permitted Use: You may use the Service only for lawful purposes and in accordance with these Terms. You agree not to use the Service in any way that could damage, disable, overburden, or impair our servers or networks.
  • Prohibited Use: You agree not to engage in any of the following activities:
    • Uploading or transmitting any content that is illegal, harmful, offensive, or violates the rights of others.
    • Attempting to gain unauthorized access to the Service, other user accounts, or any related systems or networks.
    • Using the Service to exploit, harm, or attempt to exploit or harm minors in any way.
    • Reverse engineering, decompiling, or disassembling any part of the Service.

5. Payment and Fees

  • Subscription Fees: The Service is provided on a subscription basis. You agree to pay all fees associated with your selected subscription plan. Fees are non-refundable unless otherwise specified.
  • Payment Terms: All payments are due in advance on the first day of the billing cycle. Failure to make timely payments may result in suspension or termination of your account.
  • Changes to Fees: We reserve the right to change our fees at any time. We will provide notice of any fee changes prior to the next billing cycle.

6. Data and Privacy

  • Data Ownership: You retain all rights to your data and are responsible for the accuracy, quality, and legality of the data you provide through the Service.
  • Data Protection: We are committed to protecting your data in compliance with the General Data Protection Regulation (GDPR) and French data protection laws. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
  • Data Sharing: We will not share your data with third parties except as necessary to provide the Service or as required by law.

7. Intellectual Property

  • Service Content: All content, software, and other materials available on the Service, including the Chatters logo and design, are the property of Chatters or its licensors and are protected by intellectual property laws.
  • User Content: You retain ownership of any content you upload to the Service. By uploading content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and process your content to provide the Service.

8. Termination

  • Termination by User: You may terminate your account at any time by contacting our support team. Termination will take effect at the end of your current billing cycle.
  • Termination by Chatters: We reserve the right to suspend or terminate your account at any time for any reason, including violation of these Terms or failure to make timely payments.
  • Effect of Termination: Upon termination, your right to use the Service will immediately cease. We may delete your data after 30 days from the termination date, unless otherwise required by law.

9. Disclaimer of Warranties

The Service is provided "as is" and "as available" without any warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, error-free, or completely secure.

10. Limitation of Liability

To the extent permitted by law, Chatters will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your use of the Service.

11. Indemnification

You agree to indemnify, defend, and hold harmless Chatters and its affiliates, officers, directors, employees, and agents from any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to your use of the Service or your violation of these Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of France, without regard to its conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Paris, France.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the new Terms on our website or by sending an email to the address associated with your account. Your continued use of the Service after the changes take effect constitutes your acceptance of the new Terms.

14. Contact Information

If you have any questions or concerns about these Terms, please contact us at:

  • Company Name: Chatterstech LLC
  • Email: admin@chatters.tech
  • Phone: +1 505-356-7829
  • Address: 1209 MOUNTAIN ROAD PL NE STE R, Albuquerque, NM 87110

14. Refund Policy

  • Monthly Subscriptions: As our services are provided on a monthly basis and can be canceled at any time, we generally do not offer refunds for partial months or unused periods. When you cancel your subscription, you will continue to have access to the service until the end of your current billing period.
  • Exceptions: We may consider refunds in the following circumstances:
    • Technical issues that severely impact service availability for more than 24 consecutive hours
    • Incorrect or duplicate charges
    • Service cancellation within 48 hours of initial subscription (first-time subscribers only)
  • Refund Requests: All refund requests must be submitted in writing to our support team within 5 business days of the charge date. Each request will be reviewed on a case-by-case basis.
  • Processing of Refunds: Approved refunds will be processed using the original payment method. Please allow 5-10 business days for the refund to appear in your account.
  • Pro-rata Credits: In cases of plan upgrades or downgrades, we will calculate and apply pro-rata credits or charges for the remainder of the billing cycle rather than issuing refunds.
  • Promotional Credits: Any promotional credits, trial periods, or special offers are non-refundable and cannot be converted to cash value.
  • Termination: If your account is terminated due to violation of our Terms of Service, you will not be eligible for a refund.

For any questions about our refund policy or to request a refund, please contact our support team at admin@chatters.tech.

By registering for an account, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.